Shipping Policy

Novexa Shipping Policy

At Novexa, we strive to deliver your orders quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

1. Shipment Processing Time

Efficiency is key in our operations. We promptly dispatch orders from our multiple warehouses as soon as they are processed. However, during peak times, there might be a slight delay. We appreciate your patience and understanding in these instances. If your shipment experiences a significant delay, we’ll make sure to keep you informed via email or phone.

2. Processing & Shipping Time

🔹 Order Processing: Orders are processed within 6-15 business days (excluding weekends & holidays).
🔹 Standard Shipping: Estimated delivery within 6-15 business days.
🔹 International Shipping: Delivery times vary by destination, typically 6-15 business days.

Note: Shipping times may be affected by customs delays, holidays, or unforeseen circumstances.

3. Shipping Costs

Standard Shipping: FREE for orders. Otherwise, rates are calculated at checkout.

International Shipping: Free shipping worldwide. If your country is not showing at checkout message us by chat.

4. Tracking Your Order

Once your order ships, you'll receive a tracking number via email or SMS to monitor your shipment in real-time.

🔗 Track your order here: https://novexastoreltd.store/apps/track123

5. Lost, Delayed, or Damaged Packages

Delayed Orders: If your order is delayed beyond the estimated timeframe, please contact us for assistance.
Lost Packages: If your package is marked as delivered but not received, contact your local carrier or reach out to us within 7 days.
Damaged Items: If your order arrives damaged, please email us at electra@electracompany.store within 48 hours with photos, and we’ll assist you with a replacement or refund.

6. Customs & Import Duties (For International Orders)

For international shipments, customs fees and import duties may apply based on your country’s regulations. These charges are the buyer’s responsibility.

7. Need Help?

For any shipping-related questions, feel free to contact us at:
Email: electra@electracompany.store

At Novexa, we make sure your orders reach you fast and hassle-free!